Accessibility Statement

Our Approach to Accessibility

Lamp Brothers is an online lighting store serving customers in the United States.

Our aim is to make information about our products, ordering, shipping, returns, and customer support understandable and accessible to as many customers as reasonably possible.

We recognize that customers may use assistive technologies, alternative input methods, or customized browser settings when navigating an online store.

Accessibility is relevant throughout the shopping experience, including browsing products, understanding product details, completing checkout, and obtaining support.

Accessibility Considerations

Established accessibility guidance, including the Web Content Accessibility Guidelines (WCAG), provides useful principles for making websites more accessible.

Relevant considerations for an online store include:

These are accessibility considerations, not a declaration that every website feature has been independently tested or certified.

Having Difficulty Using Our Website?

If you experience an accessibility barrier while using Lamp Brothers, please contact our customer support team.

Examples may include difficulty:

• Navigating a page using a keyboard or assistive technology.
• Reading or understanding product information.
• Accessing important images or descriptions.
• Using a contact form or order-tracking feature.
• Completing a shopping cart or checkout step.
• Accessing shipping, return, or payment information.

Your feedback can help us identify the difficulty and understand what assistance or improvement may be needed.

How to Request Assistance

For accessibility-related questions or difficulties, please email:

If possible, include:

1. The page or website feature causing difficulty.
2. A brief description of the issue.
3. The device or browser you are using, if relevant.
4. The assistive technology involved, if you wish to share that information.
5. The type of assistance or alternative information you are requesting.

You do not need to disclose a medical condition to report an accessibility issue.

Please do not include passwords, complete payment card details, or other sensitive credentials in your message.

Alternative Customer Assistance

If an accessibility barrier prevents you from obtaining information through the website, please explain what information or assistance you need.

We can review available options for helping you access relevant product descriptions, order information, shipping details, return instructions, or other customer-service information.

If you encounter a difficulty during checkout, please contact us and describe the step where the problem occurs.

We will review the reported issue and available support options.

Third-Party Features

Some features of our online store are supported by third-party services.

These may include ecommerce checkout, payment processing, and shipment-tracking functionality.

Such features can present different accessibility challenges depending on the service, browser, device, and assistive technology.

If you encounter difficulty using a third-party feature on our website, please report it using the contact information provided in this statement.

We will review the issue and the assistance available for the relevant shopping activity.

Accessibility Feedback

We welcome feedback about obstacles encountered while browsing our website or using its customer-facing features.

If you report an accessibility issue, we will review the information provided and consider appropriate steps to address the concern.

The time required to investigate or resolve an issue may depend on its nature and the website functionality involved.

Please contact customer support if you require assistance while an issue is being reviewed.

Business Information

Lamp Brothers is an online lighting store operated by Worldwide Apparel Group LLC.

The business address above is separate from our designated customer return center.

Please consult our Return & Refund Policy for return instructions and the appropriate return address.