Refund policy

We understand that choosing the right lighting for your home takes consideration. If your purchase from Lamp Brothers isn't quite right, we're here to help you understand your return options and the steps involved.

Return window: 30 days from delivery. Refund method: original payment method. Return center: Jinhua, Zhejiang, China.

1. Our 30-Day Return Policy

Lamp Brothers offers a 30-day return window for eligible purchases. You may initiate a return within 30 calendar days of receiving your order. For a standard change-of-mind return, the product must:

Be unused and in its original condition.
Not have been installed, modified, or damaged through use.
Include all originally supplied components, accessories, and instructions.
Be packaged securely for return shipping, preferably in its original packaging.

Please retain your order confirmation or another form of proof of purchase. These conditions apply to ordinary change-of-mind returns and do not limit your rights regarding faulty, damaged, or incorrectly supplied products.

2. How to Return an Item

Contact us at help@lampbrothers.com within 30 calendar days of delivery. Include your order number and the item you wish to return.
Securely package the product with all supplied components and accessories.
Send the package to the return address in Section 3.
Keep your shipping receipt and tracking information until your return has been completed.

Contacting customer support can help us identify your return more quickly, but you do not need to wait for us to disclose the return address. It is available below. We recommend including your order number inside the package.

3. Return Address

Our designated return center is located in China. Returns should be sent to:

Lamp Brothers — Return Center
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is our return-processing location, not our registered US business address or a customer-facing retail store. Please do not send returns to our US business address unless we specifically instruct you to do so.

4. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for the direct cost of returning their items. Because our return center is located in China, international return shipping charges may apply. The cost varies by package dimensions, weight, carrier, and service. Lighting products can vary considerably in size and weight; we recommend checking available return shipping rates before sending a change-of-mind return.

If we supplied a faulty, damaged, incorrect, or materially misdescribed product, please contact us before sending it back. We will arrange an appropriate resolution and cover return costs where required by applicable law.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at help@lampbrothers.com with your order number and a description. Photographs of the item and packaging can help us understand the problem more quickly, if you are able to provide them.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include replacement, a refund to the original payment method, or another appropriate remedy agreed with the customer. You will not be required to pay return shipping costs that we are legally responsible for in connection with defective or incorrectly supplied goods. Your rights are not restricted by ordinary change-of-mind return conditions.

6. Refund Processing

After receiving a returned item, we assess its condition and verify the applicable return details. We will notify you once the return has been reviewed. Eligible refunds are processed back to the original payment method used for the order. After a refund is approved and issued, it may take up to 10 business days for funds to appear in your account, depending on your payment provider. Business days are Monday through Friday, excluding applicable public holidays. If a refund is required sooner under applicable law, including certain cancellations before shipment, the applicable legal deadline takes precedence. For an eligible change-of-mind return, the refund reflects the amount refundable under this policy. Return shipping costs paid directly to a shipping carrier are not reimbursed for ordinary change-of-mind returns.

7. Non-Eligible Change-of-Mind Returns

We may decline a change-of-mind return where the 30-day return window has expired; the product has been installed, altered, or used beyond ordinary inspection; the item was damaged through improper handling or customer misuse; or essential parts or accessories originally supplied with the item are missing. These restrictions do not remove remedies available under applicable law for defective, damaged, incorrect, or misdescribed products.

8. Exchanges

If you would prefer a different lamp, size, color, or model, contact customer support. Depending on the product and available inventory, we can explain the appropriate options. In some cases, the simplest solution may be to return the original item under this policy and place a new order. Exchanges are subject to product availability and applicable return conditions.

9. Order Cancellations

If you need to cancel or change your order, email us as soon as possible at help@lampbrothers.com. We will attempt to accommodate cancellation requests before dispatch. Once an order has entered shipment, we may no longer be able to stop delivery. If your package is already in transit, please accept delivery and follow the applicable return process if you no longer wish to keep the item. Refusing a delivery does not by itself complete the return process. Contact us if delivery has been refused or the parcel is being returned to sender. If we are unable to ship within the advertised shipping period, we will provide the cancellation and refund options required by applicable law.

10. Lost or Missing Returns

We recommend a return shipping service with tracking. Retain proof of shipment until your return reaches our designated return center. If tracking shows delivery but you have not received an update from us, contact customer support with your order number and return tracking details. We will help investigate.

11. Applicable Consumer Rights

This policy applies to purchases made through Lamp Brothers for customers in the United States. Our 30-day change-of-mind return period is a commercial policy and does not replace or restrict mandatory consumer rights under applicable federal or state law. Nothing in this policy limits remedies that cannot legally be excluded.