Order Cancellation & Changes

Changing an Order

If you need to change your order, please contact us as soon as possible after placing it.

We recommend submitting change requests within 1 hour of purchase whenever possible.

Depending on your order status, we may be able to help with:

• Correcting delivery details.
• Updating certain product selections before fulfillment.
• Correcting an order-related error.
• Reviewing a request to cancel an item.

Requests are subject to the order's processing and fulfillment status.

We cannot guarantee changes once an order has been prepared for dispatch or handed over for shipment.

Cancelling an Order

If you would like to cancel an order, please email our customer support team as soon as possible.

We will review your cancellation request and attempt to stop fulfillment where possible.

An order can generally be cancelled through our fulfillment process only if it has not progressed beyond the stage at which cancellation is possible.

If cancellation is successfully completed, we will confirm this and process any applicable refund to the original payment method.

A cancellation request is not considered completed until it has been confirmed by us.

Any cancellation rights required by applicable federal or state law remain unaffected.

How to Request a Change or Cancellation

To request an order change or cancellation:

1. Email help@lampbrothers.com as soon as possible.
2. Include your order number and the email address used during checkout.
3. Clearly explain the change or cancellation you are requesting.
4. Wait for our confirmation before assuming your order has been changed or cancelled.

Please avoid sending complete payment card numbers or other sensitive payment credentials by email.

Orders That Have Already Shipped

Once an order has entered shipment, it may no longer be possible to cancel or modify the delivery.

If your order has already shipped and you no longer wish to keep the product, please contact us for assistance with the applicable return process.

Lamp Brothers offers a 30-calendar-day return window for eligible purchases, starting from the date of delivery.

For standard change-of-mind returns, customers are responsible for direct return shipping costs.

Our designated return processing center is located in China. International return shipping charges may apply.

The full return address and return conditions are provided in our Return & Refund Policy.

These return conditions do not limit mandatory consumer rights.

Incorrect Delivery Information

Please review your shipping information carefully before placing an order.

If you notice an incorrect delivery address or missing apartment number, contact us promptly.

We will attempt to correct the information before dispatch where operationally possible.

Address changes cannot be guaranteed after the order has entered fulfillment or shipment.

If a parcel cannot be delivered because of incorrect or incomplete information, please contact us so we can explain the available resolution options.

Any charges or remedies will be handled in accordance with the terms disclosed before purchase and applicable law.

Shipping Delays and Your Rights

Our standard estimated delivery period is 10–15 business days, consisting of:

• 3–5 business days for order processing.
• 7–10 business days for shipping transit after dispatch.

Business days are Monday through Friday, excluding applicable public holidays.

If we cannot ship an order within the promised shipment period, we will provide any required notice of the delay.

Where required by applicable US law, you will be given the option to agree to a revised shipment date or cancel the affected order and receive a full, prompt refund.

If we cancel an order because we cannot fulfill it, we will notify you and refund the amount due to the original payment method.

These legal rights apply independently of our ordinary change-of-mind cancellation process.

Refunds for Cancelled Orders

When an order is successfully cancelled and a refund is due, the applicable amount is returned to the original payment method used for the purchase.

If payment has not yet been captured, the payment authorization may be released or voided rather than refunded as a completed charge.

Once a refund has been issued, the time needed for funds to appear in your account may depend on your bank or payment provider.

Refunds will be issued within the timeframes required by applicable law.

Please refer to our Return & Refund Policy for additional refund information.

Business & Contact Information

Lamp Brothers is an online lighting brand operated by Worldwide Apparel Group LLC.

Our US business address is not a customer return address. Please use the designated return address published in our Return & Refund Policy.