Frequently Asked Questions

Our standard estimated total delivery time is 10–15 business days.

• Order processing: 3–5 business days.
• Shipping transit: 7–10 business days after dispatch.

Business days are Monday through Friday, excluding applicable public holidays.

These are estimated timeframes rather than guaranteed delivery dates.

Once tracking information is available, you can use the tracking details provided with your shipment to follow its progress.

Use the tracking link provided with your shipment, when available, to check delivery updates.

Tracking information may not appear immediately after a shipment is registered.

Tracking updates depend on when a shipping carrier scans and processes a package.

Sometimes a parcel continues moving while its tracking information remains unchanged.

If your tracking has not updated for an extended period or you are concerned about your delivery, contact help@lampbrothers.com with your order number.

Delivery estimates can be affected by carrier operations, public holidays, weather, or other transport disruptions.

If we cannot ship your order within the promised shipment period, we will provide the notices, cancellation options, and refunds required by applicable law.

Please contact us if your order has exceeded the estimated delivery window or you need assistance with a delayed shipment.

Available shipping options and any applicable shipping charges are displayed during checkout.

You can review the shipping charge and final order total before completing payment.

Lamp Brothers currently serves customers in the United States.

Delivery availability is determined by the destinations supported at checkout.

If your destination cannot be selected, we cannot currently accept an order for that delivery address.

If you notice an incorrect shipping address, please contact us as soon as possible.

We will attempt to update your delivery details before dispatch.

Once an order has entered shipment, an address change may no longer be possible.

Orders containing multiple items may occasionally be shipped in separate packages.

If this happens, different packages may arrive at different times.

Check any available tracking information. If an item appears to be missing, contact us with your order number.

First, check the delivery location shown in the tracking information.

You may also wish to check around your property, a building mailroom, or with household members who may have accepted the package.

If you still cannot locate it, contact us. We will review the available delivery information and help investigate.

If a shipment appears lost, please email us with your order number and tracking details.

We will investigate with the relevant shipping provider and arrange an appropriate resolution.

Your applicable rights concerning undelivered orders remain unaffected.

The shipping carrier may attempt delivery again, hold the package for collection, or provide another delivery option.

Please check the carrier's tracking information for the latest instructions.

A parcel may be returned following unsuccessful delivery attempts, an incomplete address, or an uncollected package.

Contact us with your order information so we can review the reason and explain the available next steps.

Once a package has been dispatched, delivery is managed through the carrier's network.

We cannot guarantee an expedited delivery or a change to an existing shipment.

If you are concerned about the progress of your order, please contact us.

If you no longer want an order that has already shipped, please contact us to discuss the available options.

Refusing delivery does not automatically complete the return process.

Your refund eligibility will be assessed under the applicable store policy and consumer protection laws.

Yes. Lamp Brothers offers a 30-calendar-day return window for eligible purchases, beginning on the date of delivery.

For an ordinary change-of-mind return, the product should be unused, uninstalled, in its original condition, and include the supplied components and accessories.

These conditions do not limit your rights concerning defective, damaged, or incorrect products.

Our designated return processing center is located in China.

The full return address is:

This is our return processing location, not our registered US business address.

Please include your order number with the return package where possible.

You can contact customer support for assistance, but you do not need to request the return address separately.

For standard change-of-mind returns, customers are responsible for the direct cost of return shipping.

Our return center is in China, so international return shipping costs may apply.

Charges can vary based on the size and weight of the package and your selected carrier.

If your item is damaged, defective, incorrect, or materially misdescribed, we will provide the appropriate resolution and cover return costs where required by law.

Products that have been installed, altered, or used beyond ordinary inspection may not qualify for a change-of-mind return.

However, this restriction does not remove rights relating to products that are defective, unsafe, damaged, or different from their descriptions.

Please contact us if you are uncertain about your situation.

After receiving and reviewing an eligible return, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

Once issued, it may take up to 10 business days for the funds to appear in your account, depending on your payment provider.

Any shorter mandatory refund deadline under applicable law takes precedence.

If you would prefer a different lamp, size, finish, or model, contact customer support.

Depending on product availability and return eligibility, we can explain the available options.

In some cases, returning the original item and placing a new order may be the simplest approach.

Please contact us as soon as reasonably possible at help@lampbrothers.com .

Include your order number, a description of the problem, and photographs where available.

We will review the issue and arrange an appropriate remedy, such as a replacement or refund, depending on the circumstances.

Do not install or continue using a lighting product that appears electrically unsafe.

Please send us your order number and a description of the item received.

Photographs may help us identify the issue more quickly.

We will review the order and arrange an appropriate resolution at no cost to you where required by law.

If you would like to modify or cancel your order, contact us as soon as possible with your order number.

We will attempt to accommodate your request before dispatch.

Once an order has entered shipment, changes or cancellation may no longer be possible.

Applicable rights concerning shipping delays and refunds remain unaffected.

Please check your spam or junk folder first.

If you still cannot locate the confirmation, contact us using the email address entered at checkout.

We can help check whether an order was successfully created.

An order may occasionally be cancelled because of product availability, payment verification, an evident listing error, or another legitimate fulfillment issue.

If payment has been collected and a refund is due, we will process it to the original payment method according to applicable law.

Available payment methods are shown at checkout before you place an order. They may vary by device, location and checkout configuration.

Our product prices are displayed in United States dollars (USD).

The final order total is displayed during checkout before payment is completed.

A payment may be declined because of incorrect card information, insufficient funds, bank restrictions, authentication requirements, or a temporary technical issue.

Please check your payment details or contact your financial institution.

If the issue continues, you may try another available checkout method or contact us.

Please check that the code has been entered correctly and has not expired.

Some promotions may apply only to particular products, customers, or order values.

Other promotions may have restrictions on combining discounts.

Review the terms accompanying your promotion or contact us if you believe a valid code is not working.

Discount codes should be entered during checkout while they are valid.

If you forgot to apply a promotional code, contact us with your order number and the code in question.

A post-purchase adjustment is not guaranteed and depends on the promotion's terms and applicable requirements.

Some promotions may exclude discounted or sale-priced products.

Please review the terms of the relevant offer for any exclusions or limitations.

Start by considering how you plan to use the light.

For decorative lighting, think about the atmosphere, shape, and finish that suit your room.

For practical lighting, consider the dimensions, placement, light output, and intended function.

Review the individual product specifications before ordering.

Available dimensions are provided in the relevant product information.

Please check the measurements carefully before purchasing, particularly for pendant lights, wall fixtures, and larger table lamps.

If a required measurement is unclear or missing, contact us before placing your order.

Electrical compatibility depends on the specific product.

Before buying, check the listed voltage, plug type, wiring requirements, and any applicable installation details.

Standard US household electrical systems commonly use approximately 120V, but this does not establish that every lighting product is compatible.

If a product's voltage or electrical compatibility is unclear, please contact us before purchasing.

Do not connect a product to an incompatible electrical supply.

Included components vary depending on the product.

Please review the product description and listed package contents to see whether a bulb is included.

If the listing does not make this clear, contact us before ordering.

Installation requirements depend on the specific fixture and your electrical setup.

Always follow the supplied instructions and applicable local electrical requirements.

For hardwired fixtures, we recommend using a qualified electrician, particularly where professional installation is required.

Do not attempt installation if you are uncertain about electrical compatibility or safety.

We aim to present product colors and finishes accurately.

Slight visual differences can occur because of screen settings and lighting conditions.

If the actual item differs materially from its product description, please contact us for assistance.

Follow the instructions supplied with your specific product.

Always disconnect the lamp from its power source when appropriate before cleaning, and allow hot components to cool.

Do not use cleaning methods or liquids that conflict with the product's instructions.

You can contact our customer support by emailing:

help@lampbrothers.com

Please include your order number if your question concerns an existing purchase.

We aim to respond to customer inquiries as promptly as possible.

Response times may vary depending on inquiry volume and the nature of your question.

Providing your order number and a clear description of the issue can help us assist you more efficiently.

Please check your spam or junk folder in case our response was filtered there.

If you still cannot find a response, you may follow up at help@lampbrothers.com .

Including your previous message or order number can help us identify your inquiry.

Lamp Brothers is an online lighting brand operated by World Wide Apparel Group .

The two Lamp Brothers featured in our branding are fictional characters representing the creative and practical sides of lighting.

They are not the actual founders or owners of the business.